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Our People

We have over 90 people based in the UK and Mumbai. Over 50 of our staff based in Beckenham are engaged within departments such as Administration and Finance, Customer Services, Human Resources, IT and Sales & Marketing.

To view some of our people’s profiles click on the following links:


Senior Customer Service Administrator

As a Senior Customer Service Administrator you need to be an efficient and methodical person who has excellent communication skills, good attention to detail and accurate typing skills.

You will be issuing policies and renewals that arrive in the office via fax, post or email, dispatching outgoing mail and responding to email queries and general enquires relating to our travel insurance schemes.

Jackie Reed has been with Suretravel since February 2005.

Jackie ReedWhat did you do prior to joining Suretravel?
Prior to joining Suretravel I worked with Abbey National, Cosmos and in-between was a full-time mum.

What do you like most about your job?
I enjoy handling the technical queries that we receive and being able to resolve these.

What has been your greatest achievement at Suretravel so far?
Becoming a Customer Service Administrator after a year with the company and then being promoted to a Senior Customer Service Administrator in 2008.

What do you enjoy doing in your spare time?
I enjoy reading, attending rock festivals and generally socialising.

How would you describe yourself?
Family orientated and being known for having a very dry sense of humour!

Supervisor

As a Customer Services Supervisor you need to be an excellent communicator, reliable, approachable and confident with the ability to motivate and develop your team.

You will work as part of our Supervisory team to ensure the smooth and successful running of the customer services department, carry out monthly call assessments and performance reviews, identify training needs, provide guidance and support to improve overall learning and knowledge, handle personnel issues and ensure customer expectations are exceeded and sales opportunities maximised.

Karen Wood has been with Suretravel since April 2001.

Karen WoodWhat did you do prior to joining Suretravel?
I had my hands full being a full-time mum of 2!

What do you like most about your job?
I like the variety of work that my job offers me and the day to day challenge of helping run a busy department.

What has been your greatest achievement at Suretravel so far?
My progression in the Company. Being first promoted to team leader and then to Supervisor in 2007.

What do you enjoy doing in your spare time?
I enjoy walking my dog and Zumba!!

How would you describe yourself?
Approachable, understanding & good sense of humour.

Investor in People

Need help?

For assistance from an experienced member of our team.
Call: 0333 207 0481

Citybond Suretravel is a division of Citybond Holdings Ltd., 109 Elmers End Road, Beckenham, Kent BR3 4SY
Registered in Cardiff No. 1478367. Authorised & Regulated by the Financial Conduct Authority