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Claims

Making a claim on your return home

First, check your policy schedule and the appropriate section of your policy to make sure that what you are claiming for is covered.

Note: Use of the European Health Insurance Card (EHIC) will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim.

To obtain a claim form:

  • For policies issued from 1st January 2017:
    Please telephone the claims company on 0203 824 0712 or visit www.travel-claims.net

For policies issued from 1st January 2016 to 31st December 2016:


All claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.

It is advisable to retain copies of all documents when submitting your claim form.

For full details of the claims process, please refer to your policy document.

IMPORTANT NOTE

We do not handle claims or claims queries relating to Citybond Suretravel policies, these are exclusively handled by our insurers.

Need help?

For assistance from an experienced member of our team.
Call: 0333 207 0481

Citybond Suretravel is a division of Citybond Holdings Ltd., 109 Elmers End Road, Beckenham, Kent BR3 4SY
Registered in Cardiff No. 1478367. Authorised & Regulated by the Financial Conduct Authority