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normally within 48 hours (excluding weekends):
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Citybond Suretravel Office Hours
Monday to Friday8am to 9pm
Saturday/Sunday8am to 6pm
Bank Holidays 10am to 4pm (Closed Christmas Day)
You can also contact us using the details below
Emailinfo@suretravel.co.uk
Post1 Tower View, Kings Hill,
West Malling,
Kent,
ME19 4UY.
Telephone0800 093 4647
For Complaints Click Here Complaints

For medical screening enquiries, contact Healthcheck247

Telephone

0333 207 0588

Website

www.healthcheck247.com

Latest News:

Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.

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