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Submitting your query online is the fastest way to get a response
normally within 48 hours (excluding weekends):

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Citybond Suretravel Office Hours
Monday to Friday8am to 6pm
Saturday8am to 6pm
Sunday8am to 6pm
Bank Holidays 10am to 4pm (Closed Christmas Day)
You can also contact us using the details below
Emailinfo@suretravel.co.uk
Post1 Tower View, Kings Hill,
West Malling,
Kent,
ME19 4UY.
Telephone0800 093 4647
For Complaints Click Here Complaints

For medical screening enquiries, contact Healthcheck247

Telephone

0333 207 0588

Website

www.healthcheck247.com

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advise, local government or local authority advise of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.