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Calling Us

In a medical emergency abroad
first check that the circumstances are covered by this policy Telephone 24 hour/365 days tifgroup-assistance on: +44 (0)333 003 7174
Quote Master Policy Number RTCCT40002

Important telephone numbers

Medical assistance abroad +44 (0)333 003 7174
Travel claims 0333 999 2701 Monday to Friday 8am - 8pm, Saturday 9am - 1pm.
Gadget claims 0203 829 6678 9am-5pm Monday to Friday
Medical screening 0333 207 0588 or
Legal expenses and assistance 0345 241 1875

Valid for policies issued between 1st January 2021 and 31st December 2021, for all departures up to 31st December 2022.

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.