We have over 90 people based in the UK and Mumbai. Over 50 of our staff based in Beckenham are engaged within departments such as Administration and Finance, Customer Services, Human Resources, IT and Sales & Marketing. >
As a Customer Services Supervisor you need to be an excellent communicator, reliable, approachable and confident with the ability to motivate and develop your team.
You will work as part of our Supervisory team to ensure the smooth and successful running of the customer services department, carry out monthly call assessments and performance reviews, identify training needs, provide guidance and support to improve overall learning and knowledge, handle personnel issues and ensure customer expectations are exceeded and sales opportunities maximised.
Karen Wood has been with Citybond since April 2001.
What did you do prior to joining Citybond?
I had my hands full being a full-time mum of 2!
What do you like most about your job?
I like the variety of work that my job offers me and the day to day challenge of helping run a busy department.
What has been your greatest achievement at Citybond so far?
My progression in the Company. Being first promoted to team leader and then to Supervisor in 2007.
What do you enjoy doing in your spare time?
I enjoy walking my dog and Zumba!!
How would you describe yourself?
Approachable, understanding & good sense of humour.
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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.