- If I apply online, will I be covered to go on holiday the same day?
Yes, provided you buy the policy before starting your trip and your trip commences and ends in your home area, you will be covered as soon as you complete the transaction. A copy of your schedule will be sent to you with links to the policy wording in order for you to print it at your own convenience. We would recommend that you enter your policy number and emergency telephone number into your mobile phone.
- How can I pay for my travel insurance?
Payment can be made by debit or credit card. Payment online is via a secure server which uses advanced encryption technology to ensure your details are safe during transmission.
- What is the policy excess ?
The policy excess is the amount that is payable by you, under certain sections of the policy, for each and every claim that you submit. The policy excess is per insured person, each and every incident, each and every section of cover where applicable.
- What is the cancellation period?
The cancellation period is the length of time you have after the purchase of your policy for it to be cancelled should it not meet your needs. Our policies offer a 14 day cancellation period, if you cancel during this time you will receive a refund of the premium providing you have not travelled and no claim has been made.
- Are the benefits per person?
Yes, all main policy benefits are per person.
- What is Insurance Premium Tax?
Insurance Premium Tax (or IPT as it is often known), is a tax on general insurance premiums and varies depending on the country you live in.
- Is Insurance Premium Tax (IPT) included in the prices shown?
Our policy premiums are inclusive of the applicable rate of Insurance Premium Tax, except for residents of the Channel Islands and the Isle of Man where IPT does not apply.
- My eldest child will turn 18 whilst we are away. Will that make a difference to the premium?
Our policy premiums are based at the age of all insured's at the date of policy purchase.
- What can I do to make sure that nobody sees the financial information I input into the site?
We utilise the strongest available security systems to protect any financial transactions carried out on our website. Information such as credit card details are automatically protected using a Secure Socket Layer (SSL) between your computer and ours. SSL prevents impersonation. Click on the padlock symbol at the bottom of the screen to reveal our registration certificate issued by Thawte, a leading internet security company. SSL also encrypts data from the time it leaves your computer, until it reaches us, so there is almost no chance of your details being stolen or hijacked as it travels over the internet.
- What happens if, after reading my policy document, I don’t think it meets my requirements?
Our policies offer a 14 day cancellation period, if you cancel during this time you will receive a refund of premium, providing you have not travelled and no claim has been made.
- Where can I obtain a copy of the Policy details / policy wording?
For details of our policy wording, please click here.
- How do I buy a policy?
Purchasing our policies online could not be easier, simply choose the option to obtain a quotation and then follow the on-screen instructions.
- When should I start my annual travel insurance policy?
If you have already made your travel plans we would recommend that your annual policy commences with immediate effect in order for you to start benefiting from cancellation cover. If you are still planning your trip, our annual policies can be purchased up to 3 months in advance, cancellation cover will provided from the specified commencement date.
- What is the longest period of time that I can have cover for?
Our maximum trip limit is 12 months under our Long Stay and 18 months under our Young Traveller (between 16 - 30 years) policies.
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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.
Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.