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Investors in People

In May 2011 Citybond were accredited as an Investors in People organisation. The Investors in People Standard is a business improvement tool designed to advance an organisation’s performance through its people.

We are fully committed to what Investors in People can do for our business and use the framework as a tool to check the strength of our internal practices and to verify that they meet externally assessed standards.

What the Assessor said:

“Citybond Holdings Ltd. should be commended on its genuine commitment to continuously developing the way in which it manages and develops its people”.

“Staff are very clear about the overall direction of the company and the role they have in contributing to it and fully share the company’s future aspirations”.

“Tied in with the open and supportive culture, there is a clear emphasis within Citybond Holdings Ltd. on recognising and rewarding contribution”.

What our people say:

“The Managers make every effort to ensure we are all included in what’s going on and that we are accessing the training and development we need to do our jobs better”.

“When my Manager gives me feedback it’s never done in a critical way, it’s always provided in a way that positively develops me”.

“It’s about performing well, making sure we get good feedback from our clients and working together to achieve our company goals”.

Investor in People

Latest News:

Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.