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Investors in People

In May 2011 Citybond were accredited as an Investors in People organisation. The Investors in People Standard is a business improvement tool designed to advance an organisation’s performance through its people.

We are fully committed to what Investors in People can do for our business and use the framework as a tool to check the strength of our internal practices and to verify that they meet externally assessed standards.

What the Assessor said:

“Citybond Holdings Ltd. should be commended on its genuine commitment to continuously developing the way in which it manages and develops its people”.

“Staff are very clear about the overall direction of the company and the role they have in contributing to it and fully share the company’s future aspirations”.

“Tied in with the open and supportive culture, there is a clear emphasis within Citybond Holdings Ltd. on recognising and rewarding contribution”.

What our people say:

“The Managers make every effort to ensure we are all included in what’s going on and that we are accessing the training and development we need to do our jobs better”.

“When my Manager gives me feedback it’s never done in a critical way, it’s always provided in a way that positively develops me”.

“It’s about performing well, making sure we get good feedback from our clients and working together to achieve our company goals”.



Investor in People

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.