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Personality and culture

We encourage our people to work as a team, and value one another as individuals. We are a people’s business and our success lies in the way we look after our people, both those who service them and those who receive the service, hence our company ethos, “How may I help you?”. At Citybond we have a great working environment and are interested in you as a person. Whilst for certain roles we will require specific experience, more important to us is that you have the aptitude and willingness to learn, a positive attitude, loyalty, commitment and the enthusiasm to be part of a talented team. Everyone who joins us is critical to our continued success and to this end we work hard to attract and retain quality staff.


We are always looking to recruit individuals at all levels to join our dynamic team, who want to be part of our future and who will be key contributors to our ongoing growth. If you are interested in speculatively applying, please send your CV to Una Salmon, Human Resorces Manager at or to Citybond Suretravel, 109 Elmers End Road, Beckenham, Kent BR3 4SY.

Why work for us?

If you like the idea of working for a rapidly expanding company and believe in great customer service, Citybond is the place to be. Join us and we’ll provide you with the tools and resources you need to get the most out of your job. You’ll have your own individual development plan detailing the steps and training you’ll need to get on. As soon as you start, our induction programme will teach you everything you need to know and we’ll assign you a “buddy” until you find your feet. There’s also bonus schemes, free lunch and dress down day on Fridays, social events, summer fun day and annual recognition awards.

Investor in People

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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.