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We subscribe to the belief that training and development contributes to a highly motivated and professional workforce and one that will provide our customers with both excellent product knowledge and a fast and friendly service.

Our training is delivered as part of our in-house training program, the Citybond Academy, which has been accredited by the Institute of Travel & Tourism (ITT)


The programme develops staff enabling them to carry out their work effectively and is dedicated to delivering customer-focused training to all employees in the company to ensure that an outstanding quality of service is provided to our customers.


In our endless pursuit of excellence, we also encourage all employees to take part in career development courses, with a large percentage of our staff studying for NVQs in Financial Services, approved by The Financial Services Skills Council and Chartered Insurance Institute (CII).

Areas covered include:

  • Extensive induction programme including both on-the-job and classroom based learning.
  • In-house training programme which provides staff with the opportunity to develop existing knowledge and gain new skills.
  • Ongoing learning and development opportunities including, where these can be seen to provide a clear business benefit and improve individual performance, financial assistance towards the achievement of professional qualifications.
  • Annual performance appraisal to review past performance and identify training needs and objectives for the forthcoming year.


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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.