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We subscribe to the belief that training and development contributes to a highly motivated and professional workforce and one that will provide our customers with both excellent product knowledge and a fast and friendly service.

Our training is delivered as part of our in-house training program, the Citybond Academy, which has been accredited by the Institute of Travel & Tourism (ITT)


The programme develops staff enabling them to carry out their work effectively and is dedicated to delivering customer-focused training to all employees in the company to ensure that an outstanding quality of service is provided to our customers.


In our endless pursuit of excellence, we also encourage all employees to take part in career development courses, with a large percentage of our staff studying for NVQs in Financial Services, approved by The Financial Services Skills Council and Chartered Insurance Institute (CII).

Areas covered include:

  • Extensive induction programme including both on-the-job and classroom based learning.
  • In-house training programme which provides staff with the opportunity to develop existing knowledge and gain new skills.
  • Ongoing learning and development opportunities including, where these can be seen to provide a clear business benefit and improve individual performance, financial assistance towards the achievement of professional qualifications.
  • Annual performance appraisal to review past performance and identify training needs and objectives for the forthcoming year.


Investor in People

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.