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Our Culture

At Citybond we care about our people. It is important to us that they enjoy coming to work and therefore a great deal of time is devoted to ensuring that there is a positive working environment and the right tools in place to support, develop and reward them. All of us work as a team and we recognise that by working together in unison we can achieve our business goals and job satisfaction.

We have a number of initiatives in place designed to develop our employee’s understanding of the company, utilise their talents and encourage their commitment to the Company goals, such as:

Open Door Communication
We encourage and promote an open door communication policy through which our people have the opportunity of interacting at all levels including the Board of Directors on a daily basis. We all work on a first name basis and our corporate ethos of “How may I help you?” has consciously removed communication barriers or a defined hierarchy.

Staff Suggestion Scheme
Employees are invited to contribute to the operations of the Company by making suggestions that improve the way we work and in return are rewarded for their initiative.

Our intranet is used as a tool to maintain a constant flow of communication throughout the Group and ensure that everyone is kept updated with the latest news and information as it unfolds. It also includes photographs of everyone and their interests and hobbies so that when you need to speak to someone new, you can look them up first and find out a little bit about them!

Annual Conference
Our annual conference encourages teamwork and innovative thinking in a fun yet challenging environment. It acts as a channel for employees to influence decision-making by contributing to the planning and achievement of business goals.

Social Calendar
In addition to our Annual Staff Recognition Awards we hold two staff social events, in April and September, to provide the opportunity for staff to interact at all levels in an informal environment.

Investor in People

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.