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Sports and Activities

  1. If the pistes are closed in my resort, can I claim for not being able to ski

    If you are prevented from skiing at the pre-booked resort for more than 12 consecutive hours because insufficient snow or an avalanche results in the skiing facilities (excluding cross-country skiing) in your resort being closed and it is not possible to ski, we will pay up to the policy benefit shown in the terms and conditions subject to the appropriate winter sports premium being paid. Please refer to the piste closure section of the policy wording.

  2. Can we extend our winter sports cover beyond 17 days on Year Round cover

    No, 17 days is the maximum days allowed on our Year Round policies. If you require cover for longer than 17 days, this can be arranged under a single trip policy.

  3. If I get hurt whilst on a skiing holiday and have not taken out winter sports cover, would I be covered

    No, for protection against certain losses occurring whilst skiing, you would need to upgrade your policy to include winter sports cover.

  4. I might want to take part in extreme sports while I’m away. How will I know if they are covered

    Certain sports and activities are automatically covered and detailed in the policy wording. If you are unsure of whether your activity will be covered, please contact us for clarification.

  5. Under the winter sports cover, can I ski or snowboard off piste

    Skiing and snowboarding off piste is covered within the resort boundaries only.

  6. I quite fancy having a go at parascending off the beach or maybe even scuba diving. Would I be covered if I had an accident

    Our sports and activities list, detailed in the policy wording, offers automatic cover for a number of activities, including scuba diving to a depth of 30 metres and parascending over water.

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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.