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Cancel My Policy - Refund



What can I do with my policy if I am no longer travelling and have received a refund for my holiday?

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to cancel your policy and refund you as described in your policy terms and conditions.

Automatic cancellation rights
You may cancel this policy within 14 days of receipt of the policy documents (new business) and for Year Round policies the renewal date (the cancellation period) by writing to the address shown in your schedule during the cancellation period. Any premium already paid will be refunded to you providing you have not travelled, no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred.

Cancellation outside the statutory period
Should you wish to cancel your policy outside of the 14 day cooling off period, and can confirm that there have been no claims on the policy and that you have not travelled, the following cancellation terms will be applied dependant on what type of policy you have purchased.

Trip Travel, Long Stay and Young Traveller policies
If we agree to refund, then we will refund 50% of the policy premium. If you have also paid an additional premium because of an existing medical condition, we will refund that portion in full.

Please note for policies issued in 2019 there is a £15 Admin Fee, as detailed in your policy wording. There are no Admin Fees for policies issued in 2020.

Year Round policies
For policies purchased in 2019 - If we agree to a refund, then we will refund 5% of the total premium (including any additional premium charged for an existing medical condition) you have paid, for each full calendar month remaining on the policy from the date of cancellation.
For policies purchased in 2020 - If we agree to a refund, then we will refund 1/12th of the total premium (including any additional premium charged for an existing medical condition) you have paid, for each full calendar month remaining on the policy from the date of cancellation.

Please note for policies issued in 2019 there is a £15 Admin Fee, as detailed in your policy wording. There are no Admin Fees for policies issued in 2020.

To cancel your policy for a refund – please email info@suretravel.co.uk.

Latest News:

From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.

Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.