Cancel My Policy - Refund
What can I do with my policy if I am no longer travelling and have received a refund for my holiday?
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium if you are within your 14 day cooling-off period, on the understanding that no claim is to be made against the policy.
To cancel your policy for a refund – please email with ‘Policy Cancellation Request’ in the subject line - Click Here to Email email@example.com.
For full T&C’s for policy cancellation please click here.
Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information.Unless you are continuing with Annual Multi-Trip cover you will not be covered for any trips commencing before 26th June 2020.
Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.