This site uses cookies to improve your browsing experience. By continuing to use this site, you agree to our use of cookies.  Find out more here.

Complaints Menu

 

For Policies underwritten by URV Click Here:

For policies underwritten by Chaucer Insurance Company DAC

·        Policies Issued in 2020 for residents of

o   UK, Isle of Man & Gibraltar Click Here:

o   Cyprus Click Here:

o   Portugal Click Here:

o   Spain Click Here:

·        Policies Issued prior to 2020 for residents of

o   UK, Isle of Man & Gibraltar Click Here:

o   Cyprus Click Here:

o   Portugal Click Here:

o   Spain Click Here:

 

Latest News:

Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

FREE Newsletter!

Our newsletter is packed full of travel inspiration, news and latest offers and receive 10% off!

You can unsubscribe easily at any time.

Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.