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Geographical areas and areas of travel

  1. Do you cover trips within the UK?

    We can cover trips within the United Kingdom Area if you live in England, Scotland, Wales, Northern Ireland and the Isle of Man.

    Annual multi trip policies only cover trips in the UK where you have pre-booked at least two nights’ accommodation in a hotel, motel, holiday camp, bed and breakfast, holiday cottage or similar accommodation rented for a fee.

    If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Europe.

  2. What countries does a Citybond Suretravel policy cover?

    United Kingdom: including Great Britain, Northern Ireland and the Isle of Man.

    Europe: Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), Georgia, Germany, Gibraltar, Greece (including Greek Islands), Hungary, Iceland, Ireland, Italy (including Aeolian Islands, Sardinia & Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway (including Jan Mayen, Svalbard Islands), Poland, Portugal (including Azores & Madeira), Romania, Russia (European), San Marino, Serbia (including Kosovo), Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Turkey, Ukraine,United Kingdom and Vatican City. Please note : This excludes Egypt, Morocco and Tunisia.

    Australia & New Zealand: Australia, including territory of Cocos (Keeling islands), the territory of Christmas Island, Norfolk Island and Lord How Island, Tasmania, and New Zealand, including the Cook Islands, Niue and Tokelau.

    Worldwide excluding USA, Canada & the Caribbean: Worldwide, excluding United States of America, Canada and all islands in the Caribbean Sea and the Bahamas. Please note : This includes Egypt, Morocco and Tunisia.

    Worldwide including USA, Canada & the Caribbean: All countries worldwide.

    Please note: We can not cover any trips to destinations which the Foreign and Commonwealth Office (FCO) advise against travel to. You can check the Foreign and Commonwealth Office (FCO) travel advice online at

  3. I have an Annual multi trip policy covering Europe, but I am now travelling outside of Europe. Can I upgrade my policy?

    If you want to upgrade your policy to Worldwide, Please call our customer service team on 0800 093 4647.

    * Please note if you are travelling to Egypt, Morocco or Tunisia these are covered under our Worldwide policies.

  4. Can a Citybond Suretravel policy cover trips to Cuba?

    Yes, a Citybond Suretravel policy can cover trips to Cuba as long as the policy covers Worldwide including USA, Canada & the Caribbean. You will not need to purchase additional cover upon arrival.

  5. Can I travel to more than one country during my trip?

    We can cover you to travel to multiple destinations as part of one trip. You need to ensure that the policy covers you for all of the countries that you plan to visit.

    Your trip starts from your home country and ends on the date that you return to your home country (or your final destination if it is a one-way trip*).

    * One-way trip cover will end 12 hours after the time you first leave the immigration control in your final destination country.

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Latest News:

Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.