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  1. What type of medical condition do I need to declare?

    Please refer to the important conditions relating to health detailed within the policy wording.

  2. I have an existing medical condition; can I still have cover under this policy?

    Cover may still be offered but this is subject to you declaring your medical condition/s through our screening service Healthcheck247. This can be integrated within your quotation or please visit and follow the simple online instructions.

  3. A member of my family (not travelling) has an existing medical condition; am I covered to cancel or return home?

    Subject to certain policy terms and conditions, cover may be provided. Please refer to the important conditions relating to health detailed within the policy wording.

  4. My doctor told me that it would be unwise to travel abroad. Does this invalidate my policy?

    Unfortunately, our policy will not cover you if you travel against medical advice. If you are unable to travel then you may be entitled to submit a claim for cancellation.

  5. A member of my family or travelling party has an existing medical condition; can they still have cover under this policy?

    All insured persons with existing medical conditions must declare their condition(s) through our medical screening service Healthcheck247.

  6. I am currently under a course of treatment with my GP. Should I declare this to the insurance company?

    Yes, you should contact our screening department Healthcheck247 to advise them of your medical condition(s).

  7. What is the European Health Insurance card (EHIC)?

    The European Health Insurance Card (EHIC) entitles United Kingdom residents access to necessary state–provided medical treatment, during a temporary visit in the European Economic Area (EEA) countries and Switzerland - at a reduced cost or free of charge. Please click here to apply.

    Dept of Health Guide to Using your EHIC Anywhere : Read more..

  8. What are the benefits of using the EHIC?

    Use of the EHIC removes the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim, where valid. The EHIC also entitles access to necessary state–provided medical treatment at a reduced cost or free of charge. Please click here to apply.

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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537. Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.