- Do I need to carry my policy with me when travelling?
You should take your policy wording and proof of insurance with you to ensure that you understand the extent of your cover. We would also recommend that you enter your policy number and emergency telephone number into your mobile phone.
- My computer has crashed / I don’t have a printer, can you send my documents?
Duplicate policy documentation can be sent to you, but may be subject to an administration fee. To request copies please contact us for this to be arranged.
- How will I receive my policy documents?
Your policy details will be sent electronically to the e-mail address you provide when completing your purchase.
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Please note, for any new policy purchased or holiday booked after 21st March, whichever is the later, our policies do not provide cover for cancellation, abandonment or curtailment claims if the Foreign and Commonwealth Office (FCO) advises against all or “all but essential” travel. Our policies will also not cover any claims caused by or relating to Coronavirus, COVID-19, Severe Acute Respiratory Syndrome (SARS-COV-2), any mutation of Coronavirus, COVID-19 or SARs-COV-2 or any pandemic or fear or threat of any the above. We also can not cover any claims relating to any fear or threat concerning these viruses. This general exclusion applies to all sections of cover except for Section "Emergency medical expenses abroad". Please click here for more information. Please note we can only provide cover for trips booked on or after the 17th March 2020, where your trip starts on or after the date that travel resumes for all EU residents and the country you are due to visit has lifted restrictions.
Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.