- Do I need to carry my policy with me when travelling?
You should take your policy wording and proof of insurance with you to ensure that you understand the extent of your cover. We would also recommend that you enter your policy number and emergency telephone number into your mobile phone.
- My computer has crashed / I don’t have a printer, can you send my documents?
Duplicate policy documentation can be sent to you, to request copies please contact us for this to be arranged.
- How will I receive my policy documents?
Your policy details will be sent electronically to the e-mail address you provide when completing your purchase, alternatively policy documentation can be sent to you by post upon request.
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From the 1st January 2021, Citybond Suretravel includes enhanced Covid-19 cover. This cover includes; Cover if you need to cancel you trip due to you or anyone named on your policy testing positive for Covid-19 in the 14 days prior to travel and Cover for medical expenses and repatriation due to contracting Covid-19 whilst abroad.
Please be aware - There is no cover on any of our policies if you travel against the Foreign, Commonwealth and Development Office (FCDO) advice, local government or local authority advice of the country you are travelling to or from, or World Health Organisation (WHO) advice or medical advice
Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.