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Policy Documents

1. Do I need to carry my policy with me when travelling?

You should take your policy wording and proof of insurance with you to ensure that you understand the extent of your cover. We would also recommend that you enter your policy number and emergency telephone number into your mobile phone.

2. My computer has crashed / I don’t have a printer, can you send my documents?

Duplicate policy documentation can be sent to you, but may be subject to an administration fee. To request copies please contact us for this to be arranged.

3. How will I receive my policy documents?

Your policy details will be sent electronically to the e-mail address you provide when completing your purchase.

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.